Cancellation, Return, & Refund Policy

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Cancellation Policy

In Case you have to wish to cancel the order placed, you need to call customer care or send an E-mail to cancel the order. 

If an order is placed using the COD payment option. Order can be canceled when the order confirmation team calls for confirmation.

Any COD order which requires a confirmation amount to be paid via online payment mode in advance to ship the product is canceled after the order is shipped, the confirmation amount will not be refunded.

Any order placed using the online payment mode can be canceled before shipping. Prepaid orders once shipped cannot be canceled.

In rare cases, if the prepaid order is canceled, the buyer has to bear the payment gateway charges and Shipping charges.

Return Policy

When Shopping with MAST, you need don’t worry about the return of the product¬†in case you have received an item that is defective or different from what was ordered, you have the option of returning the product within 7 days of delivery and getting a replacement for the same.

No returns or replacements will be entertained if customers do not like the quality of the product.

Note: Quality team of MAST will check the product returned from all quality parameters and if the complaint of the customer is found to be genuine the product will be replaced and it will take approx. 10 days.

However, if the complaint of the customer is found to be fake then the customer has to bear shipping charges of up to Rs. 200 per order.

Refund Policy

Refund Policy
In Case you have returned the product which you ordered due to any reason and MAST is not able to send you a replacement of the product you can request a refund of the product within 30 days of return delivered to MAST. Once the refund is initiated from our end the money will be sent to the original mode of payment or to the model for which details are shared with our team.

How to Request Return/Refund/Cancellation

You can request for return or refund by calling our customer care support at +91-94094 60609

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